1.   What is the status of my Shopping Cart or Purchase Order?

• Select Go Shopping > Check Status > Extended Search > and click the Including Completed Shopping Carts checkbox. 
  Note:  Leave the Time frame blank and enter the Number of Shopping Cart if known. If the shopping cart number is not known, enter some additional criteria to limit your search, i.e. date range, name of shopping cart, etc.
• Click Start button.
• Locate the shopping cart line and under Action section click the Magnifying Glass icon.
• On the next page, under Action click the Magnifying Glass icon next to one of the order’s line items.
• Scroll down to the Follow-on Documents section where you can find the Shopping Cart and/or PO numbers.

Note: If status of the Shopping Cart is In Purchaser's Worklist status:

• Scroll up the page and expand the Basic Data section
• Look for the Purchasing Group field name
• Next to that field name is the name of the Buyer you will need to contact.  The Buyer contact information is posted online at http://ssc.jhmi.edu/supplychain/group.html.

2.   How can I find the Vendor Number in SRM (Shopping Cart)?

• Enter item information and under Action click the Magnifying Glass icon.
• Scroll down the page to Sources of Supply / Service Agents and click the Binoculars icon. 
• Select Vendor on the Preferred Vendor drop-down list. 
  Note: Vendor List should only be selected for ANPO, RADP, or DRUG type carts.
• Scroll down to the Name 1/last name field and in that text box type a few letters of the vendor’s name (ex. *Bio*)
  Note:  If you have trouble finding a vendor, try searching for part of the name with an asterisk * on either side.  (example: to find A B C Chemistry Supply, type *Chem* or *AB* or *A B*)
• Click Start button.

User Guides:  http://ssc.jhmi.edu/supplychain/training/vendor_search-srm.pdf for additional help 
                          or  
                          http://ssc.jhmi.edu/supplychain/training/vendor_search-r3.pdf to search for a vendor in R/3.

3.   If no vendor number exists, how can I add a new vendor for a Shopping Cart?

If you do not see the Vendor you are looking for when doing your search for a Vendor:

• Go to http://ssc.jhmi.edu/supplychain/forms.html.
• Under the Shared Service Forms section, click the New/Change Vendor Request Form link. 
• Complete the form and fax it to 443-997-5639.

Note: Check SAP 1 to 2 days after the form is sent to see if your vendor is set up, confirmation email replies and calls will not be made.

4.   Why has a Shopping Cart not generated a Purchase Order?

• Check the status of the Shopping Cart to make sure it has been approved by your department.  If the cart is Approved, check the Follow on Documents section to see if a Purchase Order has been created.  If the status shows In Purchaser's Worklist, please contact the Buyer by email or phone in order to get it processed.  The Buyer contact information is posted online at http://ssc.jhmi.edu/supplychain/group.html.

Note:  If the status of the Shopping Cart is Awaiting Approval, please review step #5.

5.   Who is the Approver for my Shopping Cart?

• Select Go Shopping > Check Status > and Select Awaiting Approval on the Status drop-down list, or select Extended Search and enter in the Shopping Cart number if known.    
  Note:  Enter a date range or leave the Time frame blank.
• Click Start button.
• Select the Shopping Cart in question, then scroll down and select Approval Preview to see the Approver(s) Name(s) for that Shopping Cart.
• Contact the Approver by phone or email regarding your shopping cart, if the status is Awaiting Approval.